ZeiniX NutriLife ("ZeiniX NutriLife", "we", "us", or "our") respects your privacy and is committed to protecting the information you provide when you visit our website, use our services, communicate with us, or purchase products through our online store.

This Privacy Policy explains how we collect, use, store, and protect information in connection with the ZeiniX NutriLife website and e-commerce services.

1. Information We May Collect

Depending on how you interact with our website, we may collect information necessary to provide our services, process orders, respond to enquiries, and maintain our website.

1.1 Information You Provide

• Name and contact details.
• Email address and telephone number.
• Billing and delivery address.
• Information required to process and fulfil an order.
• Account information if you create an account.
• Information submitted through enquiry, healthcare-professional, partnership, grievance, or product-safety forms.
• Information you voluntarily provide when communicating with us.

1.2 Order and Account Information

If you purchase products through our store, we may maintain information relating to your orders, order history, subscriptions, delivery addresses, and reordering activity.

1.3 Technical Information

Our website may collect information relating to your use of the website, including technical and usage information required to operate, secure, and improve our website and services.

2. How We Use Information

Information may be used for purposes including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Arranging delivery and providing shipment tracking.
• Processing payments through our payment service providers.
• Generating applicable tax invoices.
• Responding to customer enquiries and support requests.
• Handling product-safety or adverse-event reports.
• Managing subscriptions and repeat deliveries.
• Responding to grievances and other communications.
• Maintaining and improving website functionality and security.
• Sending communications that you have requested or agreed to receive.

3. Payments

Payments may be processed through compliant payment service providers and Indian payment gateways. Payment methods may include UPI, cards, net banking, wallets, and, where offered, cash on delivery.

We do not require customers to provide payment credentials through ordinary website enquiry forms. Payment information is handled through the applicable payment service provider and its security procedures.

4. Sharing of Information

We may share information where reasonably necessary to operate the website and provide requested services, including with service providers involved in payment processing, order fulfilment, shipping, website operations, customer support, and other business functions.

We may also disclose information where required by applicable law, regulation, legal process, or a lawful governmental request.

5. Healthcare and Product-Safety Communications

ZeiniX NutriLife provides channels for healthcare-professional enquiries and product-safety or adverse-event reporting. Information submitted through these channels may be used to respond to the enquiry, investigate a reported product concern, and meet applicable safety, regulatory, or legal requirements.

6. Data Security

We take reasonable measures to protect information against unauthorised access, misuse, alteration, disclosure, or destruction. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies to support essential website functions, remember preferences, understand website usage, and improve the user experience.

Where required, applicable cookie choices or controls will be presented to users through the website.

8. Communications

We may contact you regarding orders, deliveries, account activity, customer service matters, product-safety communications, or other service-related matters.

Where you subscribe to newsletters or other optional communications, you may use the applicable unsubscribe or communication-preference mechanism.

9. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and transaction records, address disputes, comply with applicable legal or regulatory obligations, and protect our legitimate business interests.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies applicable to those services before providing information.

11. Children's Privacy

Our website and products are intended to be used in accordance with applicable law and the information provided for each product. We do not knowingly seek unnecessary personal information from children.

12. Your Queries and Privacy Requests

For privacy-related questions or requests, please contact:

Email: customercare@zeinixnutrilife.com
Phone: +91 886 775 1515
Address: #162, First Floor, 36th A Cross, Jayanagar 7th Block, Bengaluru - 560070, Karnataka, India

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. The latest version will be published on this page with its updated date.

14. Contact

If you have questions about this Privacy Policy or the way your information is handled, please contact us using the details published on our Contact page.