ZeiniX NutriLife aims to provide a reliable and transparent delivery experience for customers purchasing Neurelia products through our online store.

1. Shipping Coverage

We offer shipping and dispatch across India, subject to serviceability of the delivery address and availability of courier services in the relevant location.

2. Order Processing

Orders are processed after successful order placement and payment confirmation, subject to product availability and applicable verification requirements.

Orders may be subject to additional processing time where address verification, payment confirmation, product availability, or other information is required.

3. Delivery Timelines

The estimated delivery timeline applicable to your order will be displayed or communicated before completion of payment wherever applicable.

Typical delivery timeline: [Insert Delivery Timeline].

Delivery times are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, operational disruptions, and other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed clearly before payment is completed.

Where free shipping is offered for particular orders, locations, products, or order values, the applicable conditions will be displayed on the website.

5. Shipment Tracking

Orders dispatched through trackable delivery services will be provided with applicable shipment-tracking information.

Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including applicable postal code, contact number, and other information required for successful delivery.

ZeiniX NutriLife may not be responsible for delays or failed delivery caused by an incorrect, incomplete, or inaccessible delivery address provided by the customer.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the applicable courier partner may make additional attempts or contact the customer using the contact details provided with the order.

Where an order cannot be delivered after applicable delivery attempts, the shipment may be returned to the sender in accordance with the courier partner's procedures.

8. Damaged Packages

Customers are encouraged to inspect the package when it is delivered. If the package appears damaged, tampered with, or otherwise compromised, please contact ZeiniX NutriLife promptly.

Please retain the packaging and product, and provide photographs or other information if requested for investigation.

9. Incorrect or Missing Items

If you receive an incorrect product or an item appears to be missing from your order, contact customer support as soon as reasonably possible with your order number and relevant details.

The matter will be reviewed and, where appropriate, a replacement or refund may be arranged under the Return & Refund Policy.

10. Delays

While we aim to meet the estimated delivery timelines displayed at checkout, delays may occur due to circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, natural events, transportation interruptions, or other operational circumstances.

11. Cash on Delivery

Cash on delivery ("COD") may be available for eligible orders and locations. Availability of COD may depend on the delivery address, order value, courier serviceability, and other applicable conditions.

12. International Shipping

Our standard shipping service is intended for delivery within India. International shipping is not included unless expressly offered on the website for a particular order or location.

13. Contact Us

For questions regarding an order or shipment, please contact:

Company: ZeiniX NutriLife
Email: customercare@zeinixnutrilife.com
Phone: +91 886 775 1515
Address: #162, First Floor, 36th A Cross, Jayanagar 7th Block, Bengaluru - 560070, Karnataka, India

Please keep your order number available when contacting customer support.