At ZeiniX NutriLife, we aim to provide genuine, quality nutraceutical products and a transparent purchasing experience. This Return & Refund Policy explains when products purchased through our website may be eligible for return, replacement, or refund.

1. Eligibility for Returns

Due to the nature of nutraceutical products and for product safety and hygiene reasons, returns are generally accepted only where the product remains sealed, unused, and in its original packaging, subject to the conditions below.

A product may be eligible for return or replacement if:

• The product was delivered in damaged condition.
• The product received is incorrect or different from the product ordered.
• The product is defective or has a verified product-quality issue.
• The product remains sealed and otherwise satisfies the applicable return requirements.

2. Return Period

Eligible return requests must be submitted within [Insert Number of Days] days from the date of delivery.

Requests submitted after the applicable return period may not be eligible for return or refund, except where otherwise required by applicable law.

3. Sealed Products

For health and product-safety reasons, opened, used, tampered, or partially consumed nutraceutical products may not be eligible for return or refund, except where the issue relates to damage, incorrect fulfilment, or a verified product-quality concern.

4. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Where possible, retain the product, packaging, shipping label, and other materials associated with the delivery until the issue has been reviewed.

We may request photographs or other information necessary to assess the condition of the shipment.

5. Incorrect Product

If you receive a product different from the product ordered, please contact our customer support team within the applicable return period.

After verification, we may arrange a replacement or refund, as applicable.

6. Product Quality Concerns

If you have a product-quality or safety concern, please report it through our designated product-safety channel.

We may request relevant information, including the product name, batch or lot information, order details, photographs, and a description of the concern, so that the matter can be appropriately reviewed.

7. Non-Returnable Circumstances

Unless otherwise required by applicable law, the following may not qualify for return:

• Opened or used products where there is no verified product defect or fulfilment error.
• Products that have been tampered with.
• Products returned without their original packaging where such packaging is necessary for verification.
• Products damaged after delivery due to improper handling or storage by the customer.
• Returns submitted after the applicable return period.

8. Return Process

1. Contact us through the customer support channel.
2. Provide your order number and details of the issue.
3. Provide photographs or other information if requested.
4. Allow our team to review the request.
5. If approved, follow the return or replacement instructions provided by our team.

9. Refunds

Where a refund is approved, the applicable refund amount will be processed through the payment method or process applicable to the original order, subject to payment-provider processing requirements.

Approved refunds will normally be initiated within [Insert Refund Processing Timeline] after approval and/or receipt and verification of the returned product, as applicable.

10. Shipping Charges on Returns

Where the return is due to an incorrect product, verified product defect, or damage occurring before or during delivery, the applicable return shipping arrangements will be determined by ZeiniX NutriLife.

For other approved returns, any applicable shipping or handling charges will be communicated to the customer before the return is processed.

11. Refund Exclusions

Any amount that is not refundable under applicable law or the terms communicated at the time of purchase will be excluded from the refund. Applicable taxes and charges will be handled in accordance with the underlying transaction and applicable law.

12. Order Cancellation

Cancellation requests may be submitted before an order is dispatched. Once an order has been dispatched, cancellation may not be possible and the order may instead be subject to the applicable return provisions.

13. Contact for Returns and Refunds

Company: ZeiniX NutriLife
Email: customercare@zeinixnutrilife.com
Phone: +91 886 775 1515
Address: #162, First Floor, 36th A Cross, Jayanagar 7th Block, Bengaluru - 560070, Karnataka, India

Please include your order number in all return or refund communications.