These Terms & Conditions ("Terms") govern your access to and use of the ZeiniX NutriLife website and your purchase of products through our online store.

By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

1. About ZeiniX NutriLife

ZeiniX NutriLife provides nutraceutical formulations under the Neurelia product line. Neurelia products are positioned as nutritional support to be used alongside medical care.

2. Nutraceutical Products

Neurelia products are nutraceutical formulations and are not medicines. They are intended to provide nutritional support alongside medical care.

Neurelia products are not intended to diagnose, treat, cure, or prevent any disease.

Customers should use products under the guidance of a qualified healthcare professional and should inform their healthcare professional about products they are taking.

3. Medical Disclaimer

Information published on this website is provided for general educational and product-information purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Do not discontinue, change, or replace prescribed medication or treatment based on information provided on this website.

If you have questions about your condition, treatment, medicines, or whether a Neurelia product is appropriate for you, consult your qualified healthcare professional.

4. Product Information

Product pages may provide information regarding the product's focus area, usage, format, quantity, and other applicable product information.

Customers should read the product label, usage information, storage instructions, allergen information, and other information supplied with the product before use.

5. Accounts

Customers may be able to create an account to manage orders, addresses, subscriptions, order history, and reorders.

You are responsible for keeping your account information accurate and for maintaining the confidentiality of your account credentials.

6. Orders

An order placed through the website constitutes a request to purchase the selected products. Order acceptance and fulfilment are subject to product availability, payment confirmation, delivery feasibility, and other applicable requirements.

We may contact you if information required to process or fulfil your order is incomplete or requires clarification.

7. Pricing and Taxes

Product prices and applicable charges will be displayed on the website. Applicable taxes, shipping charges, and other charges, where applicable, will be communicated before completion of payment.

GST-compliant tax invoices may be generated for applicable orders.

8. Payment

Available payment methods may include UPI, cards, net banking, wallets, and, where offered, cash on delivery.

Payments are processed through applicable payment gateways or payment service providers.

9. Shipping and Delivery

ZeiniX NutriLife intends to provide pan-India dispatch with shipment tracking. Applicable delivery timelines and shipping charges will be displayed before payment wherever applicable.

Delivery timelines may vary depending on destination, courier operations, availability, public holidays, and circumstances outside our reasonable control.

10. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy. Because the products are nutraceutical products, returns are subject to the applicable requirements set out in that policy, including requirements relating to sealed products.

11. Subscriptions

Where available, the "Subscribe & Save" service may allow customers to receive repeat deliveries of selected products.

Subscription details, applicable pricing, frequency, payment arrangements, cancellation terms, and other applicable conditions will be displayed at the time of subscription.

12. Product Safety

If you experience or identify a product concern, quality issue, adverse event, damaged package, or other safety-related concern, please contact ZeiniX NutriLife through the designated product-safety reporting channel.

13. Intellectual Property

The website, including its text, graphics, branding, logos, product presentation, visual materials, layouts, and other content, is owned by or licensed to ZeiniX NutriLife unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit, or commercially exploit website content without prior written permission, except where permitted by applicable law.

14. Prohibited Use

You must not use the website for unlawful purposes, attempt to interfere with its operation or security, provide misleading information, or misuse any website functionality.

15. Website Information

We endeavour to keep website information accurate and current. However, information may occasionally contain errors, omissions, or changes. Product availability, pricing, specifications, and other information may be updated without prior notice.

16. Limitation of Medical Reliance

Nothing on this website should be interpreted as an instruction to replace prescribed medical treatment with a Neurelia product. Neurelia products are intended to be adjunctive nutritional support and not replacement therapy.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with its revised effective date.

18. Governing Law

These Terms shall be governed by the applicable laws of India, subject to the jurisdiction of the courts and authorities applicable to the registered office of ZeiniX NutriLife, unless otherwise required by applicable law.

19. Contact

Company: ZeiniX NutriLife
Email: customercare@zeinixnutrilife.com
Phone: +91 886 775 1515
Address: #162, First Floor, 36th A Cross, Jayanagar 7th Block, Bengaluru - 560070, Karnataka, India